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Shipping & Returns Shipping & Returns
ORDERS
You may place an order by phone, online, mail or fax:
PHONE: to take your order and answer any questions Call us toll-free at 1-800-748-7837 and we will be glad to answer any questions you may have. Phone lines are open Monday-Friday from 7:30 A.M. to 5:00 P.M. (Central time).
FAX: The fax line, 660-263-8860, is open 24 hours a day. Just fill out our order blank and fax it. Be sure your phone number is on the fax.
MAIL: If you have one of our catalogs, fill out our order blank in its entirety and drop it in the mail to us. We will ship your order to you as soon as we receive your order. Please add $7.50 for handling if order is under $50.00 (Plus FOB)

FREIGHT CHARGES:
We will pay the freight on orders in the Continental United States over $50.00, excluding F.O.B. items. Please ask about Freight Charges when ordering. There is an additional $5.00 charge on oversized products.

SPECIAL SHIPPING is available for an additional charge:
If you are in a hurry and need your order quickly, please call in for Next Day, 2nd Day, and 3rd day rates. Orders must be placed before 12:00 P.M. (NOON) to guarantee shipment. There are additional charges for these shipping methods. Vaccines may be shipped 2nd Day for just $18.50 extra, please call 1-800-748-7837 for Next Day rates.

PAYMENT can be made by credit card, COD, money order, or checks: We accept Visa, Mastercard, Discover, and American Express. COD orders within the United States are $12.50 per order. COD's must be paid by check or money order. If paying by personal or business check, make sure the check is for the amount and the names and telephone number must be on the check. Driver's license and state must also be on the check. All checks are verified by Telecheck. NSF checks will be charges a $30.00 fee.

RETURNS *require authorization:
Please call 1-800-748-7837 for authorization. All returns must be authorized within 2 days of receipt of your order. Damaged goods will be replaced quickly and efficiently. Please call immediately if your order has been damaged in shipping. Please note a 20% restocking fee on all special order items.

BACKORDERS will occasionally be shown on your invoice. All backordered items will be shipped to you at no charge shipping when the item is available.
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